Privacy Policy for LightTrack Systems

Effective Date: November 16, 2025

This Privacy Policy describes how LightTrack Systems ("we," "us," or "our") and our service providers collect and use information when you use our website or submit an inquiry via the Order/Rental form (the "Service").

1. Information You Voluntarily Provide (Order & Inquiry Data)

When you use the "Order or rent LightTrack" form or contact us, you voluntarily provide the following information, which we collect directly to process your request:

• Contact & Identity Information: Your Name, Email Address, and Phone Number (if provided).

• Organizational Data: Your School or Organization Name (if provided).

• System Interest: Information about "Which system you are interested in."

• Communication Content: Any messages or details you include in your inquiry.

2. Information Collected by Our Service Providers

To ensure the website functions securely and efficiently, certain technical information is processed by our hosting and security providers (like Cloudflare) when you visit the Service. We do not directly store or use this data for marketing purposes.

• Usage & Technical Data: This includes your device's IP Address, browser type, operating system, and unique identifiers. This is primarily used for website security and traffic management.

• Cookies: Our service providers may use cookies (small data files) for essential functions like security and site performance. You can generally manage cookie settings in your browser.

3. How We Use Your Information

We use the information you provide (Section 1) primarily to run our business and communicate with you:

• Order Fulfillment & Service: To process your requests for ordering or renting equipment, provide quotes, and coordinate technical information.

• Communication: To respond to your specific inquiries, follow up on your system interests, and provide customer support.

• Improvement: To analyze interest trends and enhance the content and features of our products and website.

4. Sharing Your Information

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Service Providers: We share necessary data with third-party companies that help us manage and operate the Service (e.g., website hosting, form processing, email management). These parties are required to keep your information confidential.

• Legal Requirements: We may disclose your Personal Data if required to do so by law (e.g., in response to a court order).

5. Security of Data

We use appropriate security measures to protect your Personal Data. However, no method of digital transmission is 100% secure, and we cannot guarantee absolute security.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: contact@lighttrack.run